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Preorder FAQ

Q. Do you charge/bill for preorders when the order is placed, or on release date?

A. We do not bill you for preorders when you first place your order, but there will be a pre-authorization charge for the full amount of the order. This pre-authorization charge is temporary and will be lifted after about 6-10 business days (exact time may vary depending on your bank).

We typically bill preorders about 7 days before the release date (varies from title to title) to ensure we can process and ship out your order on time, and we will notify you before billing begins. If you have any special circumstances with your billing/payment, please feel free to contact us and we will assist you as best we can.

Q. My payment was declined. I thought you didn't charge right away...?

A. While we do not bill you right away, the pre-authorization charge requires the full amount to be available. Another reason your card might be declined is because there may be an error with your billing address. Please make sure that your billing address matches with the information registered with your credit card.

Q. I ordered another product along with my preorder. Will I receive this product before my preorder releases/ships?

A. All orders are shipped out together once all of the items ordered are available to be shipped. That means that any item you order with your preorder will be reserved for you and shipped out once your preorder is available. If you would like to receive non-preorder items as soon as possible, we ask that you place those items in a separate order.

Q. Will you restock your Limited Edition sets?

A. Unfortunately, we will not be reprinting or remanufacturing our Limited Edition sets. We have to decide on a certain quantity and start manufacturing many months before the release date. Because of this and the spirit of "Limited Editions," we won't be restocking any Limited Editions.

Q. What happens if there's an issue with my payment?

A. If we are unable to bill your order, it will not be cancelled. Instead, your order will be placed on hold and we will promptly contact you. However, if we do not hear back from you after several attempts to contact you, then your order may be cancelled. We won't be able to process or ship your order until the payment issue is resolved, but as long as your order is on hold, your items will stay reserved for you.

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Free USPS Shipping within the United States when you spend $19.99 or more.

Q. Why change your shipping policy?

A. Before, we used to offer "Free USPS Shipping" for all customers within the United States. However, because of this policy, we really could not afford to sell any smaller, less expensive items. So to try and diversify our inventory, we will be asking that you cover the shipping costs for any order under $19.99.

Q. What kind of shipping method does "Free USPS Shipping" use exactly?

A. Free USPS Shipping takes the most affordable shipping method and applies it to your order. This will vary depending on the total weight of your order:

• 13 oz. and under = USPS First Class Mail
• Over 13 oz. = USPS Priority Mail
• DVD and Blu-ray orders = USPS Media Mail

Q. How do I get free shipping for my order?

A. When selecting your shipping method in the checkout screen, make sure that you choose "USPS/More" as the carrier in the dropdown list. If your order qualifies, the shipping method labeled "Free USPS Shipping" should be visible.

Q. Can I get free shipping if I don't live in the United States?

A. Unfortunately, at this time we do not offer free shipping to customers living outside of the United States and its territories.

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Ground Control to Psychoelectric Girl Complete Series Premium Bonus Set
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ANIME INFO

About the show

Makoto Niwa just moved to the city to live with his aunt Meme after his parents were reassigned to work overseas. He is perfectly fine with that, saying it will give him the chance to live the dream life of an adolescent boy. He keeps track of the things he does by assigning "points" to them—positive or negative—and adds them up on a regular basis to grade his adolescent life. And then he discovers Meme has a secret daughter (and self-proclaimed alien) named Erio. He finds her rolling around by the front door of Meme's house wrapped up in a futon. It is then he realizes that his dream adolescent life will not come true, and begins a life of experiences that are out of this world.
PRODUCT INFO

Complete Series Premium Bonus Set Includes:
• Premium hardcover slipcase
• 2 Blu-ray, 2 DVD disc set
  - Total of 13 episodes
  - Approximately 25 mins/episode
  - Original Japanese voice acting with English subtitles
• Bonus features: Clean opening/endings, plus Japanese   commercial
• A full-color, 36-page hardcover art book
  (approx. 11" x 7") that provides must-read character   information, background illustrations, an episode   guide, personal interviews with the cast, director,   character designer, and producer, and much more to   make the viewing experience deeper and even more   fulfilling!
Exclusive Bonus Item (while supplies last!)
  - Cosmic Lunch Bag
  Click here to view bonus item

Age Rating:

Premium Box Dimensions
Width:  7-13/16in
Height: 10-14/16in
Depth: 
1in
 


Our Price: $55.99

 
 
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