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Preorder FAQ

Q. Do you charge/bill for preorders when the order is placed, or on release date?

A. We do not bill you for preorders when you first place your order, but there will be a pre-authorization charge for the full amount of the order. This pre-authorization charge is temporary and will be lifted after about 6-10 business days (exact time may vary depending on your bank).

We typically bill preorders about 7 days before the release date (varies from title to title) to ensure we can process and ship out your order on time, and we will notify you before billing begins. If you have any special circumstances with your billing/payment, please feel free to contact us and we will assist you as best we can.

Q. My payment was declined. I thought you didn't charge right away...?

A. While we do not bill you right away, the pre-authorization charge requires the full amount to be available. Another reason your card might be declined is because there may be an error with your billing address. Please make sure that your billing address matches with the information registered with your credit card.

Q. I ordered another product along with my preorder. Will I receive this product before my preorder releases/ships?

A. All orders are shipped out together once all of the items ordered are available to be shipped. That means that any item you order with your preorder will be reserved for you and shipped out once your preorder is available. If you would like to receive non-preorder items as soon as possible, we ask that you place those items in a separate order.

Q. Will you restock your Limited Edition sets?

A. Unfortunately, we will not be reprinting or remanufacturing our Limited Edition sets. We have to decide on a certain quantity and start manufacturing many months before the release date. Because of this and the spirit of "Limited Editions," we won't be restocking any Limited Editions.

Q. What happens if there's an issue with my payment?

A. If we are unable to bill your order, it will not be cancelled. Instead, your order will be placed on hold and we will promptly contact you. However, if we do not hear back from you after several attempts to contact you, then your order may be cancelled. We won't be able to process or ship your order until the payment issue is resolved, but as long as your order is on hold, your items will stay reserved for you.

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Free USPS Shipping within the United States when you spend $19.99 or more.

Q. Why change your shipping policy?

A. Before, we used to offer "Free USPS Shipping" for all customers within the United States. However, because of this policy, we really could not afford to sell any smaller, less expensive items. So to try and diversify our inventory, we will be asking that you cover the shipping costs for any order under $19.99.

Q. What kind of shipping method does "Free USPS Shipping" use exactly?

A. Free USPS Shipping takes the most affordable shipping method and applies it to your order. This will vary depending on the total weight of your order:

• 13 oz. and under = USPS First Class Mail
• Over 13 oz. = USPS Priority Mail
• DVD and Blu-ray orders = USPS Media Mail

Q. How do I get free shipping for my order?

A. When selecting your shipping method in the checkout screen, make sure that you choose "USPS/More" as the carrier in the dropdown list. If your order qualifies, the shipping method labeled "Free USPS Shipping" should be visible.

Q. Can I get free shipping if I don't live in the United States?

A. Unfortunately, at this time we do not offer free shipping to customers living outside of the United States and its territories.

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Umineko WHEN THEY CRY Volume 1 & 2 Premium Bonus Set
umineko_vol1+2_big.jpg
ANIME INFO

About the show

Volume 1: The affluent Ushiromiya family patriarch, Kinzo, is on his deathbed, and his family has assembled at their private island to discuss the division of his estate. As they bicker over their father's immense inheritance, a typhoon closes in, trapping them on the island. They suddenly receive an eerie word of warning...and then, in the dead of night, the murders begin. One by one, family members are discovered murdered in bizarre and inhuman ways. Some within the family turn to superstition, blaming it on a witch rumored to inhabit the island. But one of them - the young Battler Ushiromiya - refuses to accept the supernatural and vows to uncover the real killer behind the seemingly impossible slaughters. He soon finds himself confronted by the apparent witch, and enters into a life-or-death battle for the truth.

Volume 2: Trapped on an isolated island in the middle of a raging typhoon, Battler Ushiromiya has found himself locked in an unending struggle with a woman calling herself the Golden Witch Beatrice to uncover the truth behind the gruesome murders of everyone in his family. Are these killings the supernatural work of an ageless witch, or is that just the cover story for a far more ruthlessly human plot? As he searches for clues and draws closer to the truth, a mysterious young girl suddenly appears on the island. She claims she can help him, but could this fiery ally be nothing more than a trap set by the "witch" herself...?
PRODUCT INFO

Vol. 1 Premium Edition Includes:
• Premium hardcover slipcase
• 2 Blu-ray disc set
  - Total of 18 episodes
  - Approximately 23 mins/episode
  - Original Japanese voice acting with English subtitles
• A full-color, 28-page hardcover art book
  (approx. 11" x 7") which will provide a deeper
  understanding of the series with an in-depth story
  analysis, detailed character bios, and character
  sketches.

Vol. 2 Premium Edition Includes:
• Premium hardcover slipcase
• 1 Blu-ray disc
  - Total of 8 episodes
  - Approximately 24 mins/episode
  - Original Japanese voice acting with English subtitles
• Bonus features: Clean opening/ending
• A full-color, 28-page hardcover art book
  (approx. 11" x 7") which will enhance the viewing
  experience with an in-depth story analysis, detailed
  character bios, vivid illustrations, and character
  sketches.

Exclusive Bonus Item (while supplies last!)
  - Umineko WHEN THEY CRY Card Game
  Click here to view bonus item

Age Rating:
Premium Box Dimensions
Width:  7-13/16in
Height: 10-14/16in
Depth: 
1in
 


Our Price: $103.98

 
 
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