The maximum amount for domestic and international orders placed through our online store is $500. This was done to better protect our customers from fraudulent charges and to avoid some of the shipping issues larger orders commonly face. To place orders larger than $500, we ask that you contact us directly to manually place your large order. You can contact us by creating a support case, by emailing us at storesupport@nisamerica.com, or by calling us at (714) 540-1185. We apologize for the inconvenience and thank you for your cooperation.

We will accept returns of damaged/defective products if we are contacted by the customer within 14 days of delivery and the customer obtains a return merchandise authorization (RMA) number. To obtain a RMA number, please email us at storesupport@nisamerica.com, or call us at (714) 540-1185 during business hours (Weekdays 10AM-6PM PST). Upon receipt of the damaged item, we will replace the product or issue a full refund if the customer prefers. To return a damaged/defective item for a refund or exchange, please send it to the address listed below, along with a letter or email explaining whether you would like a refund or exchange:

NIS America, Inc.
1221 E. Dyer Rd. Suite #100
Santa Ana, CA 92705

Be sure to include the RMA number somewhere on the box and on any correspondence regarding the return. Please send the package via a registered or insured shipping method, as NIS America will not be responsible for lost or misdirected packages. NIS America will not refund the cost of shipping unless the return is a result of an error on our part.

For your convenience, your credit card/Paypal account will not be charged until your order ships.* We will, however, obtain preauthorization from your credit card company/Paypal account prior to shipping your order which may result in a reduction in your available credit by your credit card company/Paypal account. Please contact your credit card company or Paypal account for more information.

* This policy does not apply to Preorders and Special Items orders (such as Giclees). Please see our Preorder Billing Policy and other billing FAQs for more information and details.

*** We will no longer be replacing damaged or lost shipments for customers who select USPS First Class as their shipping method. USPS First Class International is cheaper than our other shipping methods, however it comes with little to no tracking information. Due to our new policy you will be choosing that shipping method at your own risk. We are very sorry that we can no longer replace shipments with this method, but we cannot afford to continue to ship internationally without adopting this change in policy. We thank you for your understanding. ***

Free Shipping methods will vary depending on the weight or contents of the item. The following is a breakdown of all free shipping methods we offer:

• Orders Under 13 oz: USPS Standard
• Orders 13oz and above: USPS Priority
• All Anime-Only orders: USPS Media Mail

** All free shipping methods come with tracking information.

Yes, we ship to most parts of the world. After placing your desired items into your cart, proceed to Checkout and enter your personal information. Once you have entered your information properly, the appropriate shipping methods should be accessible. If you are having any problems in this process, please email us at storesupport@nisamerica.com or call (714) 540-1185 during business hours (Weekdays 10AM-6PM PST), and a customer service representative will be happy to assist you.

International Estimates:

• USPS First-Class International = 7-15 Business days (2-3 weeks)*


• USPS Priority International = 5-7 business days (1-2 weeks)*


• USPS Express International = 2-5 business days (almost always within a week)*


• UPS Standard = 5-10 business days (1-2 weeks)*


• UPS Worldwide Expedited = 2-5 business days (almost always within a week)*

*Please note that International shipments may be delayed at Customs, in which case any shipping method may be delayed an unpredictable amount of time.

*Please also note that the estimates are calculated from the date the order ships, not from the date the order is placed. Most orders are processd and shipped out within 3 business days from when the order is placed unless it is for a preorder item or special order item.

For all international USPS shipping methods, there is often little to no tracking information available until the package is delivered. Their tracking is based on "scanning" your shipment, which is not guaranteed to happen at every stop. Once USPS First Class International packages are out of the United States border, the tracking number is rarely scanned. Despite the lack of tracking information, your order is in transit. It is just no longer being updated.

Yes, we ship to most parts of the world. After placing your desired items into your cart, proceed to Checkout and enter your personal information. Once you have entered your information properly, the appropriate shipping methods should be accessible. If you are having any problems in this process, please email us at storesupport@nisamerica.com or call (714) 540-1185 during business hours (Weekdays 10AM-6PM PST), and a customer service representative will be happy to assist you.

Free Shipping methods will vary depending on the weight or contents of the item. The following is a breakdown of all free shipping methods we offer:

• Orders Under 13 oz: USPS Standard
• Orders 13oz and above: USPS Priority
• All Anime-Only orders: USPS Media Mail

** All free shipping methods come with tracking information.

Pending Fulfillment - Initial order is complete. Currently being processed until it has been shipped out.

Pending Billing - The item has been shipped, but hasn't been billed yet

Pending Approval - Not being processed. Shipment is on hold due to incomplete billing or other information.

Billed - Order has been completed. The item has been shipped out.

Delivery times vary significantly based on the location and shipping method chosen. The following estimates cover the majority of orders:

Domestic Shipments:

• USPS Standard = 5-7 business days
• USPS Priority = 3-5 business days
• USPS Express = 1-2 business days (Overnight if shipped out before cutoff time, roughly 2pm PST)
• UPS Ground = 3-5 business days
• UPS Next Day = 1-2 business days (Overnight if shipped out before cutoff time, varies)

*Please note that the estimates are calculated from the date the order ships, not from the date the order is placed. Most orders are processed and shipped out within 3 business days from when the order is placed unless it is for a preorder item or special order item.

Our warehouse usually emails you a shipping confirmation message when your order has shipped, but our system is not updated until 1:30am PST the morning after shipment, so you may receive your confirmation email a little delayed after the actual ship time.

We will accept returns of damaged/defective products if we are contacted by the customer within 14 days of delivery and the customer obtains a return merchandise authorization (RMA) number. To obtain a RMA number, please email us at storesupport@nisamerica.com, or call us at (714) 540-1185 during business hours (Weekdays 10AM-6PM PST). Upon receipt of the damaged item, we will replace the product or issue a full refund if the customer prefers. To return a damaged/defective item for a refund or exchange, please send it to the address listed below, along with a letter or email explaining whether you would like a refund or exchange:

NIS America, Inc.
1221 E. Dyer Rd. Suite #100
Santa Ana, CA 92705

Be sure to include the RMA number somewhere on the box and on any correspondence regarding the return. Please send the package via a registered or insured shipping method, as NIS America will not be responsible for lost or misdirected packages. NIS America will not refund the cost of shipping unless the return is a result of an error on our part.

We will accept returns of damaged/defective products if we are contacted by the customer within 14 days of delivery and the customer obtains a return merchandise authorization (RMA) number. To obtain a RMA number, please email us at storesupport@nisamerica.com, or call us at (714) 540-1185 during business hours (Weekdays 10AM-6PM PST). Upon receipt of the damaged item, we will replace the product or issue a full refund if the customer prefers. To return a damaged/defective item for a refund or exchange, please send it to the address listed below, along with a letter or email explaining whether you would like a refund or exchange:

NIS America, Inc.
1221 E. Dyer Rd. Suite #100
Santa Ana, CA 92705

Be sure to include the RMA number somewhere on the box and on any correspondence regarding the return. Please send the package via a registered or insured shipping method, as NIS America will not be responsible for lost or misdirected packages. NIS America will not refund the cost of shipping unless the return is a result of an error on our part.

If your order has not been printed for shipping at the warehouse you can cancel your order. Please email storesupport@nisamerica.com, or call us at (714) 540-1185 during business hours (Weekdays 10AM-6PM PST) for assistance in cancelling your order. If it has already been shipped, you will need to refuse delivery or return the package to NIS America.

Once your order had been placed, you are unable to change or edit your order from your customer account. Please email storesupport@nisamerica.com, or call us at (714) 540-1185 during business hours (Weekdays 10AM-6PM PST) for assistance in changing your order.

Pending Fulfillment - Initial order is complete. Currently being processed until it has been shipped out.

Pending Billing - The item has been shipped, but hasn't been billed yet

Pending Approval - Not being processed. Shipment is on hold due to incomplete billing or other information.

Billed - Order has been completed. The item has been shipped out.

If you have questions about your order, please contact us via email to storesupport@nisamerica.com. You will need to provide us with all pertinent information (name, address, phone number, order number, etc.). Not providing all of the pertinent information will increase the time it takes to find a solution and receive a reply. You can also call us at (714) 540-1185 during business hours (Weekdays 10AM-6PM PST).

This happens because you have multiple customer accounts registered to the same email address. It usually happens when you make a new account at the time of ordering or if you don't setup a password to login with. Even if you don't sign up for an account with login access, our system still creates an account for tracking purposes. Please contact us so we can merge your accounts together and correct any errors in reward point totals. It's important to keep only one account!

For your convenience, your credit card/Paypal account will not be charged until your order ships.* We will, however, obtain preauthorization from your credit card company/Paypal account prior to shipping your order which may result in a reduction in your available credit by your credit card company/Paypal account. Please contact your credit card company or Paypal account for more information.

* This policy does not apply to Preorders and Special Items orders (such as Giclees). Please see our Preorder Billing Policy and other billing FAQs for more information and details.

This is the number one question we receive via support cases and emails. The short and simple answer is that your account has not been charged and the pending transaction should disappear in a few days*. To protect you and our store, we authorize your credit card or Paypal account when your order is submitted**. At that point, most companies will create a pending transaction for your order's total. Do not confuse this with an actual charge to your account; your funds are not being withdrawn from your bank account; they are just on a temporary hold. In almost all cases, this pending transaction will simply disappear within 2-10 days.* If having the funds held from your account for even this short period will cause financial hardships, we recommend that you contact your bank/card company and explain the situation to them. They will almost always be able to expedite the process and drop the transaction from your account. Just be sure not to ask them to cancel the authorization, but only the pending transaction. Paypal's policy seems to vary depending on your account status and the funds may be held until the authorization is no longer valid. If this is a problem, we can help cancel your order, which you can place again once you can afford to pay for your item(s). If you have any questions or concerns regarding our authorization process or if your bank needs verification from us, you can contact us through our email at storesupport@nisamerica.com or by phone (714) 540-1185. Our offices are open from 10AM-6PM PST.

*Note: Different banks hold the funds for different periods of time. This is especially true in regards to banks outside of the United States. The 2-10 days period is not guaranteed.
**Note: This is why you must have the funds available in your credit card or Paypal account at the time of ordering.

We accept payment by all major credit cards (VISA, MasterCard, American Express, and Discover), Prepaid Card*, and by Paypal. We do not accept cash, checks, or money orders.

*Note: When Prepaid cards are used, we have to wait until the authorization hold expires on the card. Then we can bill. This expiration can take anywhere from 2-10 days.

When a Paypal transaction is rejected which can be for multiple reasons, Paypal may still create a pending transaction on your account. This tends to happen more often where there is high traffic on our server. If this happens to you, please send us the Paypal Transaction ID as soon as possible so we can contact our account manager and get Paypal to void your transaction. If this happens to you repeatedly, we suggest switching to a different form of payment. We are currently investigating this issue and have reported it to our web store host and Paypal. We apologize for the inconvenience.

You will receive 5 Reward Points for every dollar spent on the NISA Online Store. Once your point total has exceeded 500, you will automatically receive a $5.00 Gift Certificate voucher code by email that can be applied to future purchases. Gift Certificate codes will expire one year from when they are created.

Accounts are created by filling out the registration form on our website. Once created, you may log into your account using your email and password. Please do not create multiple accounts using the same email address. Doing so makes it more difficult for customer support to assist you and may result in lost reward points.

This happens because you have multiple customer accounts registered to the same email address. It usually happens when you make a new account at the time of ordering or if you don't setup a password to login with. Even if you don't sign up for an account with login access, our system still creates an account for tracking purposes. Please contact us so we can merge your accounts together and correct any errors in reward point totals. It's important to keep only one account!

Changes can be made directly through the website, by email at storesupport@nisamerica.com, or by contacting a customer service representative at (714) 540-1185. We recommend contacting a customer representative to ensure your information is updated properly. Changes should be made as early as possible, as we cannot make changes to an order once it has shipped from our warehouse.

If you decide to change the information in your account and need the information on an order to be updated, please contact us. Any order information cannot be changed by the customer's account once the order has been placed. You will need us to make the modification for you.

For your convenience, your credit card/Paypal account will not be charged until your order ships.* We will, however, obtain preauthorization from your credit card company/Paypal account prior to shipping your order which may result in a reduction in your available credit by your credit card company/Paypal account. Please contact your credit card company or Paypal account for more information.

* This policy does not apply to Preorders and Special Items orders (such as Giclees). Please see our Preorder Billing Policy and other billing FAQs for more information and details.

We do not charge or ship orders until all of the items are available. Therefore, any additional items will be charged and shipped once the preordered item is available.

Giclees purchased from our online store are produced "on demand." They ship directly from our manufacturer, so any additional items ordered will be shipped separately. Because they're made to order, you must make any changes or cancellations within 24 hours of ordering. It takes most Giclees about two weeks to ship from the factory.

It depends on the item. Unfortunately we cannot choose when to restock items, only how many we would like to order when the opportunity arises. Games that sell out during their preorder period or shortly after their release date will usually be relisted once we finish providing support replacements and the releasing of any allocated units from cancelled orders. In either situation, we will always make an announcement in our Prinny Bomb Newsletter. If you still have questions about out of stock products, we recommend emailing storesupport@nisamerica.com or calling (714) 540-1185 from 10AM to 6PM, and a customer support representative will check if the specific item will be restocked.

You will receive 5 Reward Points for every dollar spent on the NISA Online Store. Once your point total has exceeded 500, you will automatically receive a $5.00 Gift Certificate voucher code by email that can be applied to future purchases. Gift Certificate codes will expire one year from when they are created.