Free Shipping on U.S. orders of $75 or more!!

  • Our Store's Policies

    • Do you charge sales tax?

      We collect sales tax from addresses within California and Texas (as of 3/31/15).
    • What is this free shipping offer?

      NISA Online Store is happy to offer free shipping options to our domestic customers (customers who live within the United States and it's territories) who place orders of more than $75.00! Free Shipping methods will vary depending on the weight or contents of your order. The following is a breakdown of the free shipping methods we offer:


      • Orders Under 13 oz: USPS Standard First Class
      • Orders 13oz and above: USPS Priority
      • All Anime-Only orders: USPS Media Mail

      ** All free shipping methods come with tracking information.
    • Do We Ship Internationally?

      Yes, NISA Online Store ships to most parts of the world. After placing the desired items into the cart, proceed to Checkout and enter your personal information. Once your information has been entered properly, the appropriate shipping methods will be accessible. If you experience any issues with this process, please email us at storesupport@nisamerica.com and a customer service representative will be happy to assist you.

      Since July 1st, we have had a change in policy for shipping. Because of this, the NISA Online Store will no longer be shipping to customers within the PAL region. Please click here for more information!
    • What is your Return Policy?

      We will accept returns of damaged/defective products if we are contacted by the customer within 14 days of delivery confirmation from USPS or UPS. Returned items will require a Return Merchandise Authorization (RMA) number which may be obtained by emailing us at storesupport@nisamerica.com. To qualify for a return or an exchange, an item must still be within its original plastic seal.

      To return a damaged/defective item for a refund or exchange, please write the RMA number on the package and send it to the address listed below:

      ATT: Store Support
      NIS America, Inc.
      4 Hutton Centre Dr., Suite 650
      Santa Ana, CA 92707

      Returns and exchanges should be accompanied by a letter, note, or an email requesting either a refund or an exchange. Packages received without return/refund instructions will be processes as a refund.

      Be sure to include the RMA number somewhere on the box and on any correspondence regarding the return. Please send the package via a registered or insured shipping method, as NIS America will not be responsible for lost or misdirected packages. NIS America will not refund the cost of shipping unless the return is a result of an error on our part.
    • What's the difference between Limited Edition and Premium Edition?

      Limited Edition: These sets are available only at the NISA Online Store and will not be reprinted.

      Premium Edition: These sets are available at other retailers, in addition to the NISA Online Store
    • Order Limitation

      For our Limited Editions, we will allow up to 3 units per customer/shipping address. Please be aware that we reserve the right to modify any order that is in violation of this rule.

      Orders above $500 are monitored for possible fraudulent activity.
    • What's the NISA Online Store Exclusive Limited Edition Set Inventory Status Level?

      The status indicators will give you an idea of how many copies we have left in stock and how soon you should act to secure your copy. These will only be shown for NISA Online Store Exclusive Limited Edition sets.

      Stock Meter 76% - 100%: Just started! We have most of our Stock available!
      Stock Meter 51% - 75%: We have sold a little under half of our Stock that we have available. You should place your order soon if you would like to secure your copy!
      Stock Meter 26% - 50%: We have sold over half of our stock and it is running out quickly! Orders normally pick up once the 25% mark is hit, so you should place your order if you haven't done so!
      Stock Meter 11% - 25%: Less than 25% of the stock is available and will be running out very soon. Don't doddle, dood!!
      Stock Meter 6% - 10%: We have a extremely low amount of stock left for our customers to purchase. If you want to get this item, please place your order now. Usually from this point, the preorder will run out of stock very shortly.
      Stock Meter 0% - 5%: We are hitting the bottom of the barrel and will not be ordering any more of this Limited Edition. If you want this item, you should really order it now if you can.
    • Do out of stock products ever become available again?

      It depends on the item. Unfortunately we cannot choose when to restock items, only how many we would like to order when the opportunity arises. Games that sell out during their preorder period or shortly after their release date will usually be relisted once we finish providing support replacements and the releasing of any allocated units from cancelled orders. In either situation, we will always make an announcement in our Prinny Bomb Newsletter. If you still have questions about out of stock products, we recommend you to email us at storesupport@nisamerica.com, and a customer support representative will check if the specific item will be restocked.
  • International Shipments

    • Do you offer First Class International Shipping options?

      Beginning July 1, 2014 the NISA Online Store no longer ships to customers within the PAL region. Please click here for more information!

      *** NISA Online Store will no longer replace or refund damaged and/or lost shipments for customers who select USPS First Class as their shipping method. USPS First Class International is cheaper than our other shipping methods; however, it comes with little to no tracking information. Due to our new policy, choosing that shipping method is at the customer's own risk. We are very sorry that we can no longer replace or refund these shipments with this method, but we cannot afford to continue to ship internationally without adopting this change in policy. We thank you for your understanding. ***
    • What is the estimated arrival time for International Shipments?

      International Estimates:

      • USPS First-Class International = 14-21 business days (2-3 weeks)*

      • USPS Priority International = 7-14 business days (1-2 weeks)*

      • USPS Express International = 3-5 business days (almost always within a week)*

      • UPS Standard = 5-10 business days (normally under 2 weeks)*

      • UPS Worldwide Expedited = 2-5 business days (almost always within 1 week)*


      *Please note that International shipments may be delayed at Customs, in which case any shipping method may be delayed an unpredictable amount of time.

      **Also, please keep in consideration that the shipping costs are calculated from the date the order ships, not from the date the order is placed. Most orders are processed and shipped out within 3 business days from when the order is placed unless it is for a preorder item or special order item.**
    • Why does my USPS tracking history say "Accepted in Irvine" for the last few weeks? Is my package stuck somewhere?

      No, your order is not stuck at the International Sorting Facility(ISF)!

      There is often little to no tracking information available for USPS International Shipments until the package is delivered. This is because USPS tracking is based on scanning your shipment’s label when it arrives at a sorting facility. However, packages are not guaranteed to be scanned at every stop. So sometimes there can be a long period of time where your order is not updating in the USPS tracking system, but may be still making its way overseas!

      ***For USPS First Class International Shipments, it is, the tracking number is rarely scanned. Despite the lack of tracking information, your order is in transit. It is just no longer being updated.
    • Dose NISA cover any additional customs charges/import tax?

      Since Customs charges vary and are applied to only select orders, we cannot cover all charges or give possible estimates on this cost. Any additional charges that are accrued for customs and import taxes are to be covered by the customer. However we do try to help where we can to avoid any additional charges to our customers. We appreciate your understanding.
  • Shipping Information

    • Do We Ship Internationally?

      Yes, NISA Online Store ships to most parts of the world. After placing the desired items into the cart, proceed to Checkout and enter your personal information. Once your information has been entered properly, the appropriate shipping methods will be accessible. If you experience any issues with this process, please email us at storesupport@nisamerica.com, and a customer service representative will be happy to assist you.

      Since July 1st, we have had a change in policy for shipping. Because of this, the NISA Online Store will no longer be shipping to customers within the PAL region. Please click here for more information!
    • What is this free shipping offer?

      NISA Online Store is happy to offer free shipping options to all of our domestic customers (customers who live within the United States and it's territories) who place orders of more than $75.00! Free Shipping methods will vary depending on the weight or contents of your order. The following is a breakdown of the free shipping methods we offer:

      • Orders Under 13 oz: USPS Standard First Class
      • Orders 13oz and above: USPS Priority
      • All Anime-Only orders: USPS Media Mail

      ** All free shipping methods come with tracking information.
    • When will I receive my tracking number?

      Our warehouse usually emails you a shipping confirmation message when your order has shipped, but our system is not updated until 1:30am PST the morning after shipment, so you may receive your confirmation email a little delayed after the actual ship time.
    • How long do orders take to arrive?

      Delivery times vary significantly based on the location and shipping method chosen. The following estimates cover the majority of orders:

      Domestic Estimates:

      • USPS First Class/Media mail = 5-7 business days
      • USPS Priority = 2-5 business days
      • USPS Express = 1-2 business days (overnight if shipped out before cutoff time, roughly 2pm PST)
      • UPS Ground = 3-5 business days
      • UPS Next Day = 1-2 business days (overnight if shipped out before cutoff time, varies)


      International Estimates:

      • USPS First-Class International = 14-21 business days (2-3 weeks )*
      • USPS Priority International = 7-14 business days (1-2 weeks)*
      • USPS Express International = 3-5 business days (almost always within a week)*
      • UPS Standard = 5-10 business days (normally under 2 weeks)*
      • UPS Worldwide Expedited = 2-5 business days (almost always within a week)*

      *Please note that International shipments may be delayed at Customs, in which case any shipping method may be delayed an unpredictable amount of time.

      **Also, please keep in consideration that the shipping costs are calculated from the date the order ships, not from the date the order is placed. Most orders are processed and shipped out within 3 business days from when the order is placed unless it is for a preorder item or special order item.**
    • What happens if an item is damaged or lost?

      We will accept returns of damaged/defective products if we are contacted by the customer within 14 days of delivery and the customer obtains a return merchandise authorization (RMA) number. To obtain a RMA number, please email us at storesupport@nisamerica.com. Upon receipt of the damaged item, we will replace the product or issue a full refund if the customer prefers. To return a damaged/defective item for a refund or exchange, please send it to the address listed below, along with a letter or email explaining whether you would like a refund or exchange:

      NIS America, Inc.
      4 Hutton Centre Dr., Suite 650
      Santa Ana, CA 92707

      Be sure to include the RMA number somewhere on the box and on any correspondence regarding the return. Please send the package via a registered or insured shipping method, as NIS America will not be responsible for lost or misdirected packages. NIS America will not refund the cost of shipping unless the return is a result of an error on our part. available at other retailers as well.
    • Dose NISA cover any additional customs charges/import tax?

      Since Customs charges vary and are applied to only select orders, we cannot cover all charges or give possible estimates on this cost. Any additional charges that are accrued for customs and import taxes are to be covered by the customer. However we do try to help where we can to avoid any additional charges to our customers. We appreciate your understanding.
  • Status/Update/Returns Questions

    • What does my order status mean?

      Pending Fulfillment - The order has been placed. It is currently in our system standing by to ship when available. This is a status that all open orders stand by in.

      Pending Billing - The item has been shipped, but your payment has not been collected yet.

      Pending Approval - You order is placed in our system but it will not be processed until it is approved. Shipment is on hold due to incomplete billing or other information.
    • Can I change my order after I placed it?

      Once your order had been placed, you are unable to change or edit your order from your customer account. Please email us at storesupport@nisamerica.com for assistance in changing your order.
    • Can I cancel my order?

      If your order has not been printed for shipping at the warehouse you can cancel your order. Please email us at storesupport@nisamerica.com for assistance in cancelling your order. If it has already been shipped, you will need to refuse delivery or return the package to NIS America.
    • Return Policy

      We will accept returns of damaged/defective products if we are contacted by the customer within 14 days of delivery and the customer obtains a return merchandise authorization (RMA) number. To obtain a RMA number, please email us at storesupport@nisamerica.com. Upon receipt of the damaged item, we will replace the product or issue a full refund if the customer prefers. To return a damaged/defective item for a refund or exchange, please send it to the address listed below, along with a letter or email explaining whether you would like a refund or exchange:

      NIS America, Inc.
      4 Hutton Centre Dr., Suite 650
      Santa Ana, CA 92707

      Be sure to include the RMA number somewhere on the box and on any correspondence regarding the return. Please send the package via a registered or insured shipping method, as NIS America will not be responsible for lost or misdirected packages. NIS America will not refund the cost of shipping unless the return is a result of an error on our part.

    • How do I solve a problem with my order? (change, return or cancel it, wrong item, missing item, etc.)

      If you have questions about your order, please contact us via email to storesupport@nisamerica.com. You will need to provide us with all pertinent information (name, address, phone number, order number, etc.). Not providing all of the pertinent information will increase the time it takes to find a solution and receive a reply.
    • What if I have to make changes to my personal information or shipping address?

      Changes can be made directly through the website or by emailing us at storesupport@nisamerica.com. We recommend contacting a customer representative to ensure your information is updated properly. Changes should be made as early as possible, as we cannot make changes to an order once it has shipped from our warehouse.

      If you decide to change the information in your account and need the information on an order to be updated, please contact us. Any order information cannot be changed by the customer's account once the order has been placed. You will need us to make the modification for you.
  • Payment Processing

    • What Payment Methods Do You Accept?

      We accept payment by all major credit cards (VISA, MasterCard, American Express, and Discover), Prepaid Card*, and by Paypal. We do not accept cash, checks, or money orders.

      *Note: When Prepaid cards are used, we have to wait until the authorization hold expires on the card. Then we can bill. This expiration can take anywhere from 2-10 days.
    • Credit Card/Paypal Payment Processing

      For your convenience, your credit card/Paypal account will not be charged until your order ships.* We will, however, obtain preauthorization from your credit card company/Paypal account prior to shipping your order which may result in a temporary reduction in your available credit by your credit card company/Paypal account. Please contact your credit card company or Paypal account for more information.

      * This policy does not apply to Preorders and Special Item orders (such as Giclees). Please see our Preorder Billing Policy and other billing FAQs for more information and details.
    • Why was my Credit Card/Paypal account charged early? I thought orders were only billed once the item(s) have shipped (or your order is printed, if it's a preorder)?

      This is the number one question we receive via support cases and emails.
      The short and simple answer is that your account has not been charged and the pending transaction should disappear in a few days *.

      To protect you and our store, we authorize your credit card or Paypal account when your order is first placed in our Online Store**. At that point, most companies will create a pending transaction in your bank account for your order's total. Please do not confuse this with an actual charge to your account; your funds are not being withdrawn; they are just on a temporary hold. In almost all cases, this pending transaction will simply disappear within 2-10 days.*

      If having the funds held from your account for even this short period will cause financial hardships or trouble, we recommend that you contact your bank/card company and explain the situation to them. They will almost always be able to expedite the process and drop the transaction from your account. You would just need to ask them to void the pending authorization. Paypal's policy seems to vary depending on your account status and the funds may be held until the authorization is no longer valid. If this is a problem, we can help cancel your order, which you can place again once you can afford to pay for your item(s). If you have any questions or concerns regarding our authorization process or if your bank needs verification from us, you can contact us through our email at storesupport@nisamerica.com.

      *Note: Different banks hold the funds for different periods of time. This is especially true in regards to banks outside of the United States. The 2-10 days period is not guaranteed.

      **Note: This is why you must have the funds available in your credit card or Paypal account at the time of ordering.

    • I can't place my order with my Credit Card because I keep getting an error "code 106". I checked everything! What am I doing wrong?

      Our system has become more strict on the information that it accepts. Normally this does not cause any problem to our users since the information they provide is correct and should not have any errors! However, if you are hitting the issue where your order is not being placed or receiving the error code 106, you might want to check your Zip code!

      Please only use the first 5 digits in your zip code for your order. The additional four digits causes our system to reject the order. Please remove the additional four digits and only submit the first five.

      Please see the sample below
      Wrong: 12345-6789
      Right: 12345
    • I tried ordering with Paypal, but I'm not sure my order went through. I have a pending transaction, but have not received any confirmation emails from you. What's wrong?

      When a Paypal transaction is rejected which can be for multiple reasons, Paypal may still create a pending transaction on your account. This tends to happen more often where there is high traffic on our server. If this happens to you, please send us the Paypal Transaction ID as soon as possible so we can contact our account manager and get Paypal to void your transaction. If this happens to you repeatedly, we suggest switching to a different form of payment. We are currently investigating this issue and have reported it to our web store host and Paypal. We apologize for the inconvenience.

    • I placed a preorder using PayPal and now it's 30 days later and the payment is showing up as expired!! Did I loose my preorder? Was my preorder cancelled? Should I place it again?

      Good news! Your preorder is not cancelled so you do NOT need to replace it! Normally when a Preorder is placed, we have to do an authorization on your order, and the transaction will appear in your account used to make the purchase. This authorization will stand up to 30 days in any account and then will expire. The expiration does not mean that your payment failed, it just means that we have not withdrawn the payment just yet! Normally we bill preorders when the item is ready to ship, which means that it can be longer than a month until we actually bill you.

      When it comes to the time to bill your order, the authorization in PayPal can then be re-authorized and then charged when we need to bill your order.

      However if your order fails the re-authorization for any reason, we will be sure to contact you first before we cancel your order! We know that our inventory is not widely available and will try our best to work with you!
    • Can I apply multiple Gift Certificates to an order?

      Customers with registered accounts receive 5 Reward Points for every dollar spent on the NISA Online Store. Reward Points can be redeemed during checkout once you reach over 500 points (Every 100 points = $1). There is no limit to the amount of Reward Points you can earn and they never expire.

      Currently with the new Store front we have made some internal changes. The codes that we issued during the older Online Store are still valid, but they will not work correctly with the new Online Store system. If you have a gift certificate code that you would like to use, then please contact us by email at storesupport@nisamerica.com and we can update your code for you so it works with our Online Store. From there you can place your order as you need with the code once we give that item back to you.

      Currently we do not have the ability to add gift certificates retroactively to your order after it has been placed. We apologize for any inconvenience that this might have caused you and are looking into way to Improve this section of our Online Store.
  • Accounts

    • How do I create an account on the new store?

      Accounts are created by filling out the registration form on our website. Once created, you may log into your account using your email and password. Please do not create multiple accounts using the same email address. Doing so makes it more difficult for customer support to assist you and may result in lost reward points.
    • What if I have to make changes to my personal information or shipping address?

      Changes can be made directly through the website or by email at storesupport@nisamerica.com. We recommend contacting a customer representative to ensure your information is updated properly. Changes should be made as early as possible, as we cannot make changes to an order once it has shipped from our warehouse.

      If you decide to change the information in your account and need the information on an order to be updated, please contact us. Any order information cannot be changed by the customer's account once the order has been placed. You will need us to make the modification for you.
    • I have ordered something from your store, but I cannot see my order(s) when I login and my points are lower than they should be!

      This happens because you have multiple customer accounts registered to the same email address. It usually happens when you make a new account at the time of ordering or if you don't setup a password to login with. Even if you don't sign up for an account with login access, our system still creates an account for tracking purposes. Please contact us so we can merge your accounts together and correct any errors in reward point totals. It's important to keep only one account!
    • How do Reward Points work?

      All customers with registered accounts receive 5 Reward Points for every full dollar spent on the NISA Online Store. Once you have saved up to or surpassed 500 reward points on your account, you can then use the reward points on your account like currency and gain some small savings!

      Please keep in mind, every 100 points = $1.00 USD

      There is no Limit to the amount that you can earn and these reward points do not expire! You can apply these points to your purchases on the 1 page checkout once you pass the 500 point Threshold!
    • I accidentally deleted my Gift Certificate code! How can I get it back?

      You can get back your gift certificate codes by contacting our Customer Support! Currently with the new Store front we have made some internal changes. The codes that we issued during the older Online Store are still valid, but they will not work correctly with the new Online Store system. If you have a gift certificate code that you would like to use, then please contact us by email at storesupport@nisamerica.com and we can update your code for you so it works with our Online Store. From there you can place your order as you need with the code once we give that item back to you.

      Currently we do not have the ability to add gift certificates retroactively to your order after it has been placed. We apologize for any inconvenience that this might have caused you and are looking into way to Improve this section of our Online Store.
  • Preorders

    • What's the difference between Limited Edition and Premium Edition?

      Limited Edition sets come in a special collector’s box and include special bonus items along with the game. These sets are available only at the NISA Online Store and will not be reprinted.

      Premium Edition sets come in a special collector’s box and include the bonus items just like the Limited Edition sets; however, these sets are available at other retailers as well.
    • What's the NISA Online Store Exclusive Limited Edition Set Inventory Status Level?

      The status indicators will give you an idea of how many copies we have left in stock and how soon you should act to secure your copy. These will only be shown for NISA Online Store Exclusive Limited Edition sets.

      Stock Meter 76% - 100%: Just started! We have most of our Stock available!
      Stock Meter 51% - 75%: We have sold a little under half of our Stock that we have available. You should place your order soon if you would like to secure your copy!
      Stock Meter 26% - 50%: We have sold over half of our stock and it is running out quickly! Orders normally pick up once the 25% mark is hit, so you should place your order if you haven't done so!
      Stock Meter 11% - 25%: Less than 25% of the stock is available and will be running out very soon. Don't doddle, dood!!
      Stock Meter 6% - 10%: We have a extremely low amount of stock left for our customers to purchase. If you want to get this item, please place your order now. Usually from this point, the preorder will run out of stock very shortly.
      Stock Meter 0% - 5%: We are hitting the bottom of the barrel and will not be ordering any more of this Limited Edition. If you want this item, you should really order it now if you can.
    • What happens if I order additional items with a preorder?

      We do not charge or ship orders until all of the items are available. Therefore, any additional items will be charged and shipped once the preordered item is available.
    • Why was my Credit Card/Paypal account charged early? I thought orders were only billed once the item(s) have shipped (or your order is printed, if it's a preorder)?

      This is the number one question we receive via support cases and emails.
      The short and simple answer is that your account has not been charged and the pending transaction should disappear in a few days *.

      To protect you and our store, we authorize your credit card or Paypal account when your order is first placed in our Online Store**. At that point, most companies will create a pending transaction in your bank account for your order's total. Please do not confuse this with an actual charge to your account; your funds are not being withdrawn; they are just on a temporary hold. In almost all cases, this pending transaction will simply disappear within 2-10 days.*

      If having the funds held from your account for even this short period will cause financial hardships or trouble, we recommend that you contact your bank/card company and explain the situation to them. They will almost always be able to expedite the process and drop the transaction from your account. You would just need to ask them to void the pending authorization. Paypal's policy seems to vary depending on your account status and the funds may be held until the authorization is no longer valid. If this is a problem, we can help cancel your order, which you can place again once you can afford to pay for your item(s). If you have any questions or concerns regarding our authorization process or if your bank needs verification from us, you can contact us through our email at storesupport@nisamerica.com.

      *Note: Different banks hold the funds for different periods of time. This is especially true in regards to banks outside of the United States. The 2-10 days period is not guaranteed.

      **Note: This is why you must have the funds available in your credit card or Paypal account at the time of ordering.

    • I placed a preorder using PayPal and now it's 30 days later and the payment is showing up as expired!! Did I loose my preorder? Was my preorder cancelled? Should I place it again?

      Good news! Your preorder is not cancelled so you do NOT need to replace it! Normally when a Preorder is placed, we have to do an authorization on your order, and the transaction will appear in your account used to make the purchase. This authorization will stand up to 30 days in any account and then will expire. The expiration does not mean that your payment failed, it just means that we have not withdrawn the payment just yet! Normally we bill preorders when the item is ready to ship, which means that it can be longer than a month until we actually bill you.

      When it comes to the time to bill your order, the authorization in PayPal can then be re-authorized and then charged when we need to bill your order.

      However if your order fails the re-authorization for any reason, we will be sure to contact you first before we cancel your order! We know that our inventory is not widely available and will try our best to work with you!
  • Other

    • What if I want to purchase a Giclee?

      Giclees purchased from our online store are produced "on demand." They ship directly from our manufacturer, so any additional items ordered will be shipped separately. Because they're made to order, you must make any changes or cancellations within 24 hours of ordering. It takes most Giclees about two weeks to ship from the factory.
  • No luck finding your answer here?

    Sorry to hear that, Dood. Please visit the Contact Us page to get in touch with us