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Preorder FAQ

Q. Do you charge/bill for preorders when the order is placed, or on release date?

A. We do not bill you for preorders when you first place your order, but there will be a pre-authorization charge for the full amount of the order. This pre-authorization charge is temporary and will be lifted after about 6-10 business days (exact time may vary depending on your bank).

We typically bill preorders about 7 days before the release date (varies from title to title) to ensure we can process and ship out your order on time, and we will notify you before billing begins. If you have any special circumstances with your billing/payment, please feel free to contact us and we will assist you as best we can.

Q. My payment was declined. I thought you didn't charge right away...?

A. While we do not bill you right away, the pre-authorization charge requires the full amount to be available. Another reason your card might be declined is because there may be an error with your billing address. Please make sure that your billing address matches with the information registered with your credit card.

Q. I ordered another product along with my preorder. Will I receive this product before my preorder releases/ships?

A. All orders are shipped out together once all of the items ordered are available to be shipped. That means that any item you order with your preorder will be reserved for you and shipped out once your preorder is available. If you would like to receive non-preorder items as soon as possible, we ask that you place those items in a separate order.

Q. Will you restock your Limited Edition sets?

A. Unfortunately, we will not be reprinting or remanufacturing our Limited Edition sets. We have to decide on a certain quantity and start manufacturing many months before the release date. Because of this and the spirit of "Limited Editions," we won't be restocking any Limited Editions.

Q. What happens if there's an issue with my payment?

A. If we are unable to bill your order, it will not be cancelled. Instead, your order will be placed on hold and we will promptly contact you. However, if we do not hear back from you after several attempts to contact you, then your order may be cancelled. We won't be able to process or ship your order until the payment issue is resolved, but as long as your order is on hold, your items will stay reserved for you.

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Free USPS Shipping within the United States when you spend $19.99 or more.

Q. Why change your shipping policy?

A. Before, we used to offer "Free USPS Shipping" for all customers within the United States. However, because of this policy, we really could not afford to sell any smaller, less expensive items. So to try and diversify our inventory, we will be asking that you cover the shipping costs for any order under $19.99.

Q. What kind of shipping method does "Free USPS Shipping" use exactly?

A. Free USPS Shipping takes the most affordable shipping method and applies it to your order. This will vary depending on the total weight of your order:

• 13 oz. and under = USPS First Class Mail
• Over 13 oz. = USPS Priority Mail
• DVD and Blu-ray orders = USPS Media Mail

Q. How do I get free shipping for my order?

A. When selecting your shipping method in the checkout screen, make sure that you choose "USPS/More" as the carrier in the dropdown list. If your order qualifies, the shipping method labeled "Free USPS Shipping" should be visible.

Q. Can I get free shipping if I don't live in the United States?

A. Unfortunately, at this time we do not offer free shipping to customers living outside of the United States and its territories.

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Privacy Policy
This notice describes the NISA Online Store's online privacy policy. By visiting the NISA Online Store website you are accepting the practices described in this privacy notice.

Please read on to learn more about the NISA Online Store's commitment to privacy.

This Privacy Policy covers only websites administered by the NISA Online Store, and not those of our Parent Company, Nippon Ichi Software, Inc. This Policy does not cover information that is collected offline via postal mail or other forms of communication.

What information will the NISA Online Store collect on its website, and how will it be used?

TECHNICAL INFORMATION

Every time a guest visits an NISA Online Store website, our server tracks technical information. This tells us the domain name of your Internet Service Provider, your Internet Protocol address, any referral data, as well as which web browser and computer platform you are using. The NISA Online Store may track and use this data for security purposes and/or website improvements.

PERSONAL INFORMATION


In order to provide a higher quality online experience, the NISA Online Store may collect information about you, ONLY if you voluntarily provide it to us. We may use the information you provide for the following purposes: 1) To send email updates about the NISA Online Store and its products; 2) To respond to questions about the NISA Online Store and its products; 3) To protect the security and integrity of our website; 4) To fulfill online orders placed for goods and/or services at the NISA Online Store website.

What if I don't wish to share my personal information?

There is no need to share personal information to browse our website. However, any features that require your personal information will be disabled or unavailable to you.


Who collects my personal information?

Information you submit to our website is collected by the NISA Online Store.

Will NISA Online Store share personal information with anyone?

NISA Online Store will not share your personal information with anyone.

The only exception will be in the event that disclosure of information is required by law enforcement or other government officials for investigation of fraud, intellectual property infringements, or other activity that is illegal or that may expose you or us to legal liability.

If you want to be contacted by the NISA Online Store about our products or services, you may opt in at the time your information is collected.

Can I access my own personal information?

If you would like to receive or make changes to information that you submitted to our customer database, you may do so via email (store@nisamerica.com), phone (714-540-1185), or postal mail.
To contact us by postal mail:

NISA Online Store
4 Hutton Centre Dr., Suite 650
Santa Ana, CA 92707.

ONLINE STORE

Those who wish to purchase goods and/or services may be asked to provide a valid credit card number and expiration date, name, billing and mailing address, phone number, and email address.

PROMOTIONS

The NISA Online Store may hold promotions during which we award NISA Online Store products to our online guests. To register for a promotion, we may ask you to provide us with contact information, such as your name, address, and email address.

When you register for a promotion, we may ask if you wish to be contacted regarding NISA Online Store products and promotions in the future. If you decline to receive more information about the NISA Online Store, we will discard all of your contact information at the end of the promotion. If you accept, we may keep your email address for the purpose of sending you information in the future.

You may participate in NISA Online Store promotions whether you choose to receive additional information about NISA Online Store products or not.

INFORMATION ABOUT CHILDREN


Use of our Websites by Children

The NISA Online Store does not sell products for purchase by children. If you are under 18, you may make purchases only with the permission and involvement of a parent or guardian.

The NISA Online Store will not knowingly collect or maintain data that personally identifies children under 13 years of age without the express consent of a parent or guardian.

There are links to other websites within the NISA Online Store website. Does the NISA Online Store Privacy Policy apply to those sites?

No. While visiting the NISA Online Store website, you may be directed to a third-party website for which we are not responsible. We cannot guarantee that those websites will guard your privacy to the same standard as the NISA Online Store. Please read the privacy statement of any third-party website before submitting any personal information.

Questions or complaints

Feel free to write us at

NISA Online Store
4 Hutton Centre Dr., Suite 650
Santa Ana, CA 92707

By using this site, you signify your consent to the NISA Online Store's Online Privacy Policy. If you do not agree to this policy, please do not use any of the NISA Online Store’s websites. We reserve the right to make changes to this policy at any time. Please check our policy each time you use our website to ensure that you are aware of any changes in our privacy practices. Our privacy policy will indicate the date it was last updated.

Updated 02/28/2014