Returns & Exchanges
We will accept returns of damaged/defective products if we are contacted by the customer within 14 days of delivery and the customer obtains a return merchandise authorization (RMA) number. To obtain a RMA number, please email us at firstname.lastname@example.org, or call us at (714) 540-1185 during business hours (Weekdays 10AM-6PM PST). Upon receipt of the damaged item, we will replace the product or issue a full refund if the customer prefers. To return a damaged/defective item for a refund or exchange, please send it to the address listed below, along with a letter or email explaining whether you would like a refund or exchange:NIS America, Inc.
4 Hutton Centre Dr., Suite 650
Santa Ana, CA 92707
Be sure to include the RMA number somewhere on the box and on any correspondence regarding the return. Please send the package via a registered or insured shipping method, as NIS America will not be responsible for lost or misdirected packages. NIS America will not refund the cost of shipping unless the return is a result of an error on our part.