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Preorder FAQ

Q. Do you charge/bill for preorders when the order is placed, or on release date?

A. We do not bill you for preorders when you first place your order, but there will be a pre-authorization charge for the full amount of the order. This pre-authorization charge is temporary and will be lifted after about 6-10 business days (exact time may vary depending on your bank).

We typically bill preorders about 7 days before the release date (varies from title to title) to ensure we can process and ship out your order on time, and we will notify you before billing begins. If you have any special circumstances with your billing/payment, please feel free to contact us and we will assist you as best we can.

Q. My payment was declined. I thought you didn't charge right away...?

A. While we do not bill you right away, the pre-authorization charge requires the full amount to be available. Another reason your card might be declined is because there may be an error with your billing address. Please make sure that your billing address matches with the information registered with your credit card.

Q. I ordered another product along with my preorder. Will I receive this product before my preorder releases/ships?

A. All orders are shipped out together once all of the items ordered are available to be shipped. That means that any item you order with your preorder will be reserved for you and shipped out once your preorder is available. If you would like to receive non-preorder items as soon as possible, we ask that you place those items in a separate order.

Q. Will you restock your Limited Edition sets?

A. Unfortunately, we will not be reprinting or remanufacturing our Limited Edition sets. We have to decide on a certain quantity and start manufacturing many months before the release date. Because of this and the spirit of "Limited Editions," we won't be restocking any Limited Editions.

Q. What happens if there's an issue with my payment?

A. If we are unable to bill your order, it will not be cancelled. Instead, your order will be placed on hold and we will promptly contact you. However, if we do not hear back from you after several attempts to contact you, then your order may be cancelled. We won't be able to process or ship your order until the payment issue is resolved, but as long as your order is on hold, your items will stay reserved for you.

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Free USPS Shipping within the United States when you spend $19.99 or more.

Q. Why change your shipping policy?

A. Before, we used to offer "Free USPS Shipping" for all customers within the United States. However, because of this policy, we really could not afford to sell any smaller, less expensive items. So to try and diversify our inventory, we will be asking that you cover the shipping costs for any order under $19.99.

Q. What kind of shipping method does "Free USPS Shipping" use exactly?

A. Free USPS Shipping takes the most affordable shipping method and applies it to your order. This will vary depending on the total weight of your order:

• 13 oz. and under = USPS First Class Mail
• Over 13 oz. = USPS Priority Mail
• DVD and Blu-ray orders = USPS Media Mail

Q. How do I get free shipping for my order?

A. When selecting your shipping method in the checkout screen, make sure that you choose "USPS/More" as the carrier in the dropdown list. If your order qualifies, the shipping method labeled "Free USPS Shipping" should be visible.

Q. Can I get free shipping if I don't live in the United States?

A. Unfortunately, at this time we do not offer free shipping to customers living outside of the United States and its territories.

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Terms of Use
Agreement to Terms of Use

These Terms and Conditions of Use apply to the NISA Online Store website located at http://store.nisamerica.com. The Site is the property of NIS America, Inc., hereby referred to as NIS America or NISA. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE.

NIS America reserves the right to change, modify, add or remove portions of these Terms of Use at any time. It is your responsibility to check these Terms of Use for changes.

Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, and artwork is owned, controlled or licensed by or to NIS America, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as provided in these Terms of Use, no part of the Site or its Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise without NIS America’s prior written consent.

Your Use of the Site

You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. NIS America reserves the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any of NIS America’s servers, or to any of the services offered on or through the Site, by hacking, password stealing or any other illegitimate means.

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of the NISA Online Store, including any NISA Online Store account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of NIS America.

Other Terms and Conditions

Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including, where applicable, representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service.

NIS America’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.

NIS America may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and NISA Online Store makes no commitment to update the materials on the Site with respect to such products and services.

Accounts, Passwords and Security

Certain features or services offered on or through the Site may require you to open an account, including setting up an NISA Online Store ID (your e-mail address) and password. You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify NIS America immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by NIS America or any other user of or visitor to the Site due to someone else using your NISA Online Store ID, password or account.

You may not use anyone else's NISA Online Store ID, password or account at any time without the express permission and consent of the holder of that NISA Online Store ID, password or account. NIS America cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Privacy

The NISA Online Store's Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. View the NISA Online Store's Privacy Policy

Disclaimers

NIS AMERICA DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. NIS AMERICA CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. NIS AMERICA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NISA ONLINE STORE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY NISA ONLINE STORE SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE NISA ONLINE STORE SITE OR ANY OF ITS CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

NIS America reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Limitation of Liability

Except where prohibited by law, in no event will NISA Online Store be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if NIS America has been advised of the possibility of such damages.

If, notwithstanding the other provisions of these Terms of Use, NIS America is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Site or any Content, NIS America’s liability shall in no event exceed the greater of (1) the total of any subscription or similar fees with respect to any service or feature of or on the Site paid in the six months prior to the date of the initial claim made against NIS America (but not including the purchase price for any NIS America hardware or software). Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

Violation of These Terms of Use

NIS America may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) NIS America’s rights or property, or the rights or property of visitors to or users of the Site, including the NISA Online Store's customers. NIS America reserves the right at all times to disclose any information that NIS America deems necessary to comply with any applicable law, regulation, legal process or governmental request. NIS America also may disclose your information when NIS America determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that NIS America may preserve any transmittal or communication by you with the NISA Online Store through the Site or any service offered on or through the Site, and may also disclose such data if required to do so by law or NIS America determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms of Use, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of NIS America, its employees, users of or visitors to the Site, and the public.

You agree that the NISA Online Store may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to NIS America, for which monetary damages would be inadequate, and you consent to NIS America obtaining any injunctive or equitable relief that NIS America deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies NISA Online Store may have at law or in equity.

You agree that the NISA Online Store may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.

If NIS America does take any legal action against you as a result of your violation of these Terms of Use, NIS America will be entitled to recover from you, and you agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to NIS America. You agree that NIS America will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.

Governing Law: Dispute Resolution

You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the United States and by the laws of the State of California without regard to its conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Orange County, California, and waive any objection to such jurisdiction or venue. Any claim under these Terms of Use must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. No recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and attorneys' fees. In the event of any controversy or dispute between NIS America and you arising out of or in connection with your use of the Site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

Void Where Prohibited

NIS America administers and operates the store.nisamerica.com Site from its location in Santa Ana, California USA; other NIS America sites may be administered and operated from various locations outside of the United States. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the United States. NIS America reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.

Miscellaneous

You may not use, export or re-export any Content or any copy and/or adaptation of such Content, or any product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation United States export laws and regulations.

If any of the provisions of these Terms of Use are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Use, so that these Terms of Use shall remain in full force and effect. These Terms of Use constitute the entire agreement between you and NIS America with regard to your use of the Site, and any and all other written or oral agreements or understandings previously existing between you and NIS America with respect to such use are hereby superseded and canceled. NIS America will not accept any counter-offers to these Terms of Use, and all such offers are hereby categorically rejected. NIS America’s failure to insist on or enforce strict performance of these Terms of Use shall not be construed as a waiver by NIS America of any provision or any right it has to enforce these Terms of Use, nor shall any course of conduct between NIS America and you or any other party be deemed to modify any provision of these Terms of Use. These Terms of Use shall not be interpreted or construed to confer any rights or remedies on any third parties.

NIS America provides access to the NISA Online Store internationally and, therefore, may contain references or cross references to NIS America products, programs and services that are not announced in your country. Such reference does not imply that NIS America, in your country, intends to announce such products, programs or services.

Feedback and Information

Any feedback you provide at this site shall be deemed to be non-confidential. NIS America shall be free to use such information on an unrestricted basis.

Please check the policy each time you use our website to ensure you are aware of any changes in our privacy practices. Our terms of use will indicate the date they were last updated.

Updated 06/11/2010