Updated: July 23, 2020

Hey there, dood! Your faithful Store Prinnies are here with a few quick updates!

 

-- DOMESTIC ORDERS

We are happy to inform you all that we have been able to catch up to normal shipping speeds, and customers should be receiving orders at our original and expected pace. We want to thank you for your patience during this time.

 

-- INTERNATIONAL ORDERS

Due to COVID-19, USPS is dealing with restrictions on delivery to particular international locations. Please see the link below for the most up-to-date details about which regions are affected:

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

 

-- SUPPORT REQUESTS

We have been dealing with a larger volume of support tickets during these last few months, so we apologize for any delays in response. However, if you received confirmation that your support ticket has been submitted, rest assured that you are in our queue and we will assist you as soon as possible. We appreciate your patience at this time while we work to answer all of your inquiries!

 

Updated: March 31, 2020

Due to the measures taken to help flatten the curve of COVID-19 within our warehouses, many of our orders are expected to experience delays in shipping. We apologize for any inconveniences this may have caused as we try our best to keep everyone updated and informed during this pandemic.

 

Rest assured, your order is in stock. We can confirm that all the items for orders placed from early March to today are in stock, and that these items have been reserved for their respective buyers at the time that their orders were placed. Once we can establish a consistent process we will be sure to share updates on our social media channels.

 

We once again apologize for any inconveniences this may have caused, and we thank you for your patience and understanding during this situation. We will continue to update this blog as we work towards expediency in these uncertain times and promise to do our best to keep everyone informed as quickly as we can. 

 

Updated: March 24, 2020

Due to COVID-19, our warehouse is enforcing strict guidelines and restrictions to do our part in ensuring all orders are handled with the proper level of care and safety. Because of this, our shipping process will be moving at a slower rate since we will have limited personnel available at our warehouse. 

 

We want to do our part in flattening the curve, and ask for your patience as we work to get your product to you in a timely manner. We will be sure to keep our page here up to date as the situation progresses. 

 

If you have any questions, feel free to contact our NISA Online Store Support Staff via “StoreSupport@nisamerica.com” and we will assist you as soon as we can. However, due to the delays in our shipments and limited access to our inventory while under the “safer at home” order, we expect a higher amount of support tickets during this time. We ask for your patience as we ensure each and every inquiry is resolved.

 

Thank you for your patience and we wish you great health! 

NISA Online Store