Q. Do you charge/bill for preorders when the order is placed, or on release date?
A. We do not bill you for preorders when you first place your order, but there will be a pre-authorization charge for the full amount of the order. This pre-authorization charge is temporary and will be lifted after about 6-10 business days (exact time may vary depending on your bank).
We typically bill preorders about 2 weeks before the release date (varies from title to title) to ensure we can process and ship out your order on time, and we will notify you before billing begins. If you have any special circumstances with your billing/payment, please feel free to contact us and we will assist you as best we can.
Q. My payment was declined. I thought you didn't charge right away...?
A. While we do not bill you right away, the pre-authorization charge requires the full amount to be available. Another reason your card might be declined is because there may be an error with your billing address. Please make sure that your billing address matches with the information registered with your credit card.
Q. I ordered another product along with my preorder. Will I receive this product before my preorder releases/ships?
A. All orders are shipped out together once all of the items ordered are available to be shipped. That means that any item you order with your preorder will be reserved for you and shipped out once your preorder is available. If you would like to receive non-preorder items as soon as possible, we ask that you place those items in a separate order.
Q. Will you restock your Limited Edition sets?
A. Unfortunately, we will not be reprinting or remanufacturing our Limited Edition sets. We have to decide on a certain quantity and start manufacturing many months before the release date. Because of this and the spirit of "Limited Editions," we won't be restocking any Limited Editions.
Q. What happens if there's an issue with my payment?
A. If we are unable to bill your order, it will not be cancelled. Instead, your order will be placed on hold and we will promptly contact you. However, if we do not hear back from you after several attempts to contact you, then your order may be cancelled. We won't be able to process or ship your order until the payment issue is resolved, but as long as your order is on hold, your items will stay reserved for you.