Refund policy
We accept returns of damaged or defective products if you contact us within 14 days of delivery. All returns must be approved by an NIS America Online Store representative and require a Return Merchandise Authorization (RMA) number.
To request an RMA, please visit our NISA Store Support page.
Return requirements:
- The item must be damaged or defective.
- The item must be in its original plastic shrinkwrap, when applicable.
- The return must be approved by an NIS America Online Store representative.
- An RMA number must be included on the package and in any correspondence regarding the return.
Once we receive and inspect the returned item, we will issue a refund for the item if it meets our return requirements.
Please send approved returns to:
NIS America, Inc.
4 Hutton Centre Dr., Suite 450
Santa Ana, CA 92707
We recommend using a tracked, registered, or insured shipping method when returning an item. NIS America is not responsible for packages that are lost or misdirected during return shipping.
Return Shipping:
NIS America will cover return shipping costs only when the return is due to an error on our part. Otherwise, the customer is responsible for return shipping costs.
Order Cancellation After Shipment:
If you request to cancel an order after it has already shipped, you may be responsible for the return shipping cost. In many cases, you can refuse the delivery or request that the package be returned to sender.
Made-to-Order Items:
Giclées and metal art prints are made to order and are not eligible for returns or exchanges, unless they arrive damaged or defective.
Important: Please do not send a return without first contacting us and receiving an RMA number.
