Shipping policy
Free Domestic Shipping Offer:
All orders that are shipping to domestic (USA and its territories) addresses and are over $74.98 USD before shipping qualify for our free shipping offer!
The method used for free shipping will vary depending on the weight and/or contents of your order. The breakdown of the free shipping methods we offer is as follows:
Domestic orders will be shipped via UPS Ground, with an average delivery time of 1–5 business days.
All free shipping methods receive a tracking number when shipped.
All free shipping methods receive a tracking number when shipped.
Domestic Shipping Times & Tracking:
These are the shipping times as they are shown on the official websites for the United States Postal Service and UPS:
• USPS Media Mail®: Avg. 2 - 8 business days
• USPS First-Class Mail®: Avg. 1 - 3 business days
• USPS Priority Mail®: Avg. 1 - 3 business days
• USPS Priority Mail Express®: Avg. 1 business day
• UPS® Ground: Avg. 1 - 5 business days.
The times posted here are not absolute and are instead averages presented on the postal service websites. Each shipment time may vary.
• USPS Media Mail®: Avg. 2 - 8 business days
• USPS First-Class Mail®: Avg. 1 - 3 business days
• USPS Priority Mail®: Avg. 1 - 3 business days
• USPS Priority Mail Express®: Avg. 1 business day
• UPS® Ground: Avg. 1 - 5 business days.
The times posted here are not absolute and are instead averages presented on the postal service websites. Each shipment time may vary.
International Shipping Restrictions:
The NISA Online Store is able to ship to many locations around the world. However, we are unable to ship to addresses in the PAL region. Attempting to create an order on our store using a shipping address in the PAL region will result in the error message of "Sorry, no quotes are available for this order at this time." To check if you are in the PAL region, please view the list of countries provided below.
If you live within the PAL region, please visit our sister site NISA Europe Online Store. The NISA Europe Online Store was created in order to give our fans in Europe and Australia a place where they can order PAL versions of items, if we have the opportunity to offer them. Please note--although we always try to bring our titles to as many regions as we can, we are not always able to make all titles available in both the NISA Online Store as well as the NISA Europe Online Store.
Please also note that due to licensing restrictions, NISA Online Store is unable to ship any items to Japan. We apologize for any inconvenience this may cause.
The following is a list of countries within the PAL region that we are unable to ship to : Australia, Denmark, Israel, Poland, Spain, New Zealand, Finland, Italy, Portugal, Sweden, Austria, France, Kuwait, Qatar, Switzerland, Bahrain, Germany, Lebanon, Romania, Turkey, Belgium, Greece, Luxembourg, Russia, UAE, Bulgaria, Hungary, Malta, Saudi Arabia, UK, Croatia, Iceland, Netherlands, Slovakia, Ukraine, Cyprus, India, Norway, Slovenia, Czech Republic, Ireland, Oman, and South Africa.
If you live within the PAL region, please visit our sister site NISA Europe Online Store. The NISA Europe Online Store was created in order to give our fans in Europe and Australia a place where they can order PAL versions of items, if we have the opportunity to offer them. Please note--although we always try to bring our titles to as many regions as we can, we are not always able to make all titles available in both the NISA Online Store as well as the NISA Europe Online Store.
Please also note that due to licensing restrictions, NISA Online Store is unable to ship any items to Japan. We apologize for any inconvenience this may cause.
The following is a list of countries within the PAL region that we are unable to ship to : Australia, Denmark, Israel, Poland, Spain, New Zealand, Finland, Italy, Portugal, Sweden, Austria, France, Kuwait, Qatar, Switzerland, Bahrain, Germany, Lebanon, Romania, Turkey, Belgium, Greece, Luxembourg, Russia, UAE, Bulgaria, Hungary, Malta, Saudi Arabia, UK, Croatia, Iceland, Netherlands, Slovakia, Ukraine, Cyprus, India, Norway, Slovenia, Czech Republic, Ireland, Oman, and South Africa.
International Shipping Times & Tracking:
These are the shipping times as they are presented on the official website for the United States Postal Service:
International USPS Estimates:
USPS Priority International® = 6 - 10 business days (Tracking included)*
USPS Priority Mail Express International® = 3 - 5 business days (Tracking included)*
*Please note that International shipments may be delayed at Customs in the receiving country. This may happen to any shipping method, and the order may be delayed an unpredictable amount of time.
**Most orders are processed and shipped out within 3 business days from when the order is placed, unless it is for a preorder item or special order item.
First Class International Limitations:
NISA Online Store cannot replace or refund damaged or lost shipments for orders shipping via USPS First Class as their shipping method. Choosing this shipping method is at the customer's own risk.
This shipping method normally takes about 3 to 4 weeks to arrive at the shipping address, and is not guaranteed to provide tracking information once it leaves the United States.
Note: Typically, you will no longer receive updates on your order's shipping status once the package has left the United States, and will need to follow up with your local shipper for any additional assistance. Your tracking number given when the item was shipped from USPS will normally be used by the local shipper of the destination as well. As the tracking number may not be updated once the package leaves the United States, it is common for the last USPS update to show as "ARRIVED AT [US CITY]" even after the package has departed the United States.
USPS First Class International is the least expensive of our international shipping methods; however, it may come with little to no tracking information after US departure, which prevents us from being able to claim any assistance with the third party shipper. Additionally, since First Class international shipping also exchanges hands from USPS to the local shipper of the destination, USPS and the NISA Online Store cannot provide additional assistance if an inquiry is needed on a shipment taking longer to arrive than anticipated. Again, we caution that this shipping method is used at the customer's own risk.
Please note--If your order arrives back at our location due to an incomplete, incorrect, or undeliverable address, we will be able to reship the same item once for free. However, if the order is to return to us a second time due to a bad shipping address or incorrect/incomplete information, we will have to ask the customer to pay for the third shipment out.
This shipping method normally takes about 3 to 4 weeks to arrive at the shipping address, and is not guaranteed to provide tracking information once it leaves the United States.
Note: Typically, you will no longer receive updates on your order's shipping status once the package has left the United States, and will need to follow up with your local shipper for any additional assistance. Your tracking number given when the item was shipped from USPS will normally be used by the local shipper of the destination as well. As the tracking number may not be updated once the package leaves the United States, it is common for the last USPS update to show as "ARRIVED AT [US CITY]" even after the package has departed the United States.
USPS First Class International is the least expensive of our international shipping methods; however, it may come with little to no tracking information after US departure, which prevents us from being able to claim any assistance with the third party shipper. Additionally, since First Class international shipping also exchanges hands from USPS to the local shipper of the destination, USPS and the NISA Online Store cannot provide additional assistance if an inquiry is needed on a shipment taking longer to arrive than anticipated. Again, we caution that this shipping method is used at the customer's own risk.
Please note--If your order arrives back at our location due to an incomplete, incorrect, or undeliverable address, we will be able to reship the same item once for free. However, if the order is to return to us a second time due to a bad shipping address or incorrect/incomplete information, we will have to ask the customer to pay for the third shipment out.
Customs Charges / Import Taxes:
Any additional charges that are accrued for customs and import taxes are to be covered by the customer. Please note that we are unable to lower the declared value of any orders any further. We appreciate your understanding.
